Tongue-in-cheek and joviality aside. It's come to my attention that if you Google 'Zynga fraud' there is a plethora of results screaming to be read!
Titles such as:
Zynga Yoville (complaint)
Google Pay Day!™ (complaint)
Unauthorised Use of Credit Card
Results 1 - 20 of about 24,500 for zynga fraud. (0.41 seconds)
Quote from Pincus' Blog:
"We’re definitely experiencing some growing pains, but behind the scenes we’re working hard to align our organization behind customer needs. In the last quarter we’ve brought our average response time down to less than 4 days for all but the toughest problems (hacking and cheating tickets take longer to research and resolve)... "
Because I am banned from Zynga completely, I cannot respond to his Blog there, so I shall respond to it here. Feel free to post a comment here if you wish, Mark.
The reasons that your response times are down are because tickets are being closed without being resolved.
It's what's commonly known as sweeping it all under the carpet Mark.
I'm surprised that you don't know of the practice, it seems to me that your ToST (for definition, see my other Blogs below) are well-versed in sweeping things under the carpet. Either by banning 'disruptive players' (those with unanswerable questions) from the forum and game so you don't have to read what's being said about the game - 'The LALALALA I can't hear you' method or setting all incoming enquiries to 'Resolved' without actually doing anything constructive with them - I don't consider printing out all emails because you can't wipe your ass on the computer screen as constructive.
Now you're breaking your arms so that you can pat yourself on the back because you resolve these issues?
One more question Mark... what colour is the sky on your planet?
I wonder how long it will be before the sponsors who use the 'Favour Points' system get wind of the allegations of fraud, hacking and general dissatisfaction which hangs like a pall over the now-rated - a *MASSIVE* 2.9 Vampire Wars - and then how long it will be before they start thinking "Hang on, do we want to be associated with this type of company?"
By the way, I like to think that a few of the banned players have had something to do with the plummet of the rating of that game. It was always 5.0 when I was playing... word has a habit of getting around...
It seems that when the Zynga Mods banned me from the game, they were actually doing me a favour.
PS Another quote made me giggle...
"we launched our knowledge base and user forums. The response has been very positive. "
It is only positive because any non-positive posts are deleted and posters are banned... Carry on sweeping Mark, but paradoxically, things don't seem to be getting cleaner...