Thursday, 30 July 2009

Xypher's Bit

Customer (Xypher)
06/06/2009 02:57 PM
I have still received no reply about my ban and emails on the subject, does Zynga actually have any customer service? I play other Zynga apps and have no intention of purchasing points or doing offers until my VW account is reinstated.



Erzebet Comment 1:
9 days to reply... hmmm... not quite 72 hours is it?

Hello Xypher,
06/15/2009 05:22 AM
Thanks for contacting Zynga.We understand your frustration at being reported. However, being unfairly reported won’t prevent our players from being able to enjoy our games. We will only consider reports of behavior that violate our Terms of Service or the terms of service of the networks from where you play our games. If you are reported unfairly, you do not need to do anything unless we contact you. If you are contacted by us, then we will be happy to hear your side of the story.To respond to this message, please use the link at the bottom of the page. Remember, we can better help you when you help us by using our support site at www.zynga.com/support. Using the “contact” button at the bottom of the Facebook page or other email addresses will significantly increase our response time.

Best,Zynga Customer Support


Customer (Xypher)
06/22/2009 01:34 AM
Can you please answer some very simple questions?

#1. Are you still investigating my ban?

#2. Can I have an email address or telephone number of someone I can speak to personally that can help me?

#3. Am I going to be banned permanently?

Please answer these questions for me. I don't feel that your previous correspondance addressed any of my issues.

Erzebet Comment 2:
1 Month later, no response to email: Xypher resorts to phoning USA

Customer (Entered by Zynga Customer Support)
07/21/2009 03:45 PM
Customer would like to know if her ban is still being investigated. Customer says she was banned for harassment is what we told her.Customer would like her account reinstated because she feels she did nothing wrong.


Response (Zynga Support Staff)
07/23/2009 11:39 AM
Hello Xypher,
Thanks for contacting the Zynga Terms of Service Team.As previously stated your account has been permanently banned by Zynga for violating the Terms of Service.The following are the Terms of Service violations on the account, including but not limited to:Rules of Conduct:As a user of the Site, you agree that your User Content, and your conduct on the Site will not:* include any offensive comments that are connected to race, national origin, gender, sexual preference or physical handicap;* include profanity or any obscene, indecent, pornographic, sexual or otherwise objectionable content or language;* defame, libel, ridicule, mock, disparage, threaten, harass, intimidate or abuse anyone;* promote violence or describe how to perform a violent act;* violate the contractual, personal, intellectual property or other rights of any party, or promote or constitute illegal activity;* be in violation of the Vampire Wars rules (collectively "Content Restrictions").You can read the Terms of Service here: http://apps.facebook.com/vampiresgame/Your account will not be reactivated for any reason. Once your account has been permanently banned it can never be reactivated. Please read the following regarding Termination of your accountThank you,Zynga Terms of Service Team

Erzebet Comment 3:
This is an utter mickey-take!


Auto-Response
07/23/2009 11:39 AM
Help us improve our service!No long survey, just a simple click!This response was great!Rate this Response a 5 http://www.zdawg.net/rating_applet/rating_test/rating.php?ID=090606-005431&rating=5This response was good.Rate this Response a 4 http://www.zdawg.net/rating_applet/rating_test/rating.php?ID=090606-005431&rating=4This response answered my question.Rate this Response a 3 http://www.zdawg.net/rating_applet/rating_test/rating.php?ID=090606-005431&rating=3This response didn't answer my question.Rate this Response a 2 http://www.zdawg.net/rating_applet/rating_test/rating.php?ID=090606-005431&rating=2This response had nothing to do with the question I asked.Rate this Response a 1 http://www.zdawg.net/rating_applet/rating_test/rating.php?ID=090606-005431&rating=1


Customer (Entered by Zynga Customer Support)
07/29/2009 04:21 AM
customer wants to know why she was banned and what was done wrong. says she knows that banned accounts can be reactivated because she knows other people who have been banned whose accounts have been reinstated. she says that she refuses to take no for an answer because she has never violated the TOS and wants to know what our reasons are for banning her. she has been trying to get an answer since may.





Response (Zynga Support Staff)
07/29/2009 08:57 AM
Hello Xypher,
Thanks for contacting the Zynga Terms of Service Team.Per your request, we have reviewed the ban on your account. After reviewing your account activity again, it was determined that you were in violation of our Terms of Service. Therefore, your account is permanently banned, and will not be reactivated for any reason.
Thank you,Zynga

Terms of Service Team

Erzebet Comment 4:
Taking the Mickey to new and unexplored heights...

Auto-Response 07/29/2009 08:57 AM Help us improve our service!No long survey, just a simple click!This response was great!Rate this Response a 5 http://www.zdawg.net/rating_applet/rating_test/rating.php?ID=090606-005431&rating=5This response was good.Rate this Response a 4 http://www.zdawg.net/rating_applet/rating_test/rating.php?ID=090606-005431&rating=4This response answered my question.Rate this Response a 3 http://www.zdawg.net/rating_applet/rating_test/rating.php?ID=090606-005431&rating=3This response didn't answer my question.Rate this Response a 2 http://www.zdawg.net/rating_applet/rating_test/rating.php?ID=090606-005431&rating=2This response had nothing to do with the question I asked.Rate this Response a 1 http://www.zdawg.net/rating_applet/rating_test/rating.php?ID=090606-005431&rating=1


Customer (Xypher)
07/29/2009 02:13 PM
You still aren't answering my question! Exactly what did I do that deserved a permanent ban? I would also like to know please why I was left hanging for so long without an answer to my quey?I know many players who received "permanent" bans that were reinstated. Why am am I being treated so badly by your customer service?I will be adding my voice to the already long list of complainants with the SF BBB. I still require an answer as to my "offense".


Response (Zynga Support Staff)
07/29/2009 02:55 PM
Hello Xypher,
Thanks for contacting the Zynga Terms of Service Team.We have reviewed your account ban more than once at this point. Unfortunately you violated our terms of service and your account will not be reactivated at anytime. We have explained this to you on more than one occasion. Any further contact with Zynga regarding this issue will be set to solved without further communication to you.The following are the Terms of Service violations on the account, including but not limited to:Rules of Conduct:As a user of the Site, you agree that your User Content, and your conduct on the Site will not:* include any offensive comments that are connected to race, national origin, gender, sexual preference or physical handicap;* include profanity or any obscene, indecent, pornographic, sexual or otherwise objectionable content or language;* defame, libel, ridicule, mock, disparage, threaten, harass, intimidate or abuse anyone;* promote violence or describe how to perform a violent act;* violate the contractual, personal, intellectual property or other rights of any party, or promote or constitute illegal activity;* be in violation of the Vampire Wars rules (collectively "Content Restrictions").You can read the Terms of Service here: http://apps.facebook.com/vampiresgame/Your account will not be reactivated for any reason. Once your account has been permanently banned it can never be reactivated. Please read the following regarding Termination of your account

Thank you,
Zynga Terms of Service Team

Erzebet Comment 5:
By now, they still don't get what Xypher thinks of the 'Customer Service' that she isn't getting...?


Auto-Response 07/29/2009 02:55 PM Help us improve our service!No long survey, just a simple click!This response was great!Rate this Response a 5 http://www.zdawg.net/rating_applet/rating_test/rating.php?ID=090606-005431&rating=5This response was good.Rate this Response a 4 http://www.zdawg.net/rating_applet/rating_test/rating.php?ID=090606-005431&rating=4This response answered my question.Rate this Response a 3 http://www.zdawg.net/rating_applet/rating_test/rating.php?ID=090606-005431&rating=3This response didn't answer my question.Rate this Response a 2 http://www.zdawg.net/rating_applet/rating_test/rating.php?ID=090606-005431&rating=2This response had nothing to do with the question I asked.Rate this Response a 1 http://www.zdawg.net/rating_applet/rating_test/rating.php?ID=090606-005431&rating=1

Customer (Xypher)
07/29/2009 10:47 PM
Your continued refusal to answer my most basic question is frustrating. I am simply asking you to tell me what I did, exactly, that deserved a permanent ban. This generic BS does not answer that question in any way. I will continue to call and email until I get the information I have a right to.


Still waiting....

Erzebet

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